PRIVACY POLICY
Your privacy is important to us. This Privacy Policy explains how we gather, process, store, share, and protect personal information when you interact with our services.
We operate in accordance with the Protection of Personal Information Act, 2013 (POPIA) and relevant provisions of the Electronic Communications and Transactions Act, 2002.
This policy applies to all engagements where personal information is processed, including website visits, telephone communication, in-person interactions, and other forms of communication.
The policy applies to both natural and juristic persons whose information we process. Information may be provided through our website or through other communication channels.
WHAT PERSONAL INFORMATION DO WE COLLECT?
The type of information collected depends on:
- the platform or communication method used;
- the reason for contacting us;
- the service or transaction involved.
Personal information may be collected when you:
- browse or interact with our website;
- register an account or complete online forms;
- purchase or exchange products;
- contact us with enquiries;
- subscribe to communications or newsletters;
- participate in surveys or marketing campaigns.
HOW DO WE USE YOUR INFORMATION?
Your information allows us to improve our services, personalise your experience, and present content that may be relevant to you.
HOW DO WE PROTECT YOUR INFORMATION?
Credit card information is not stored.
Our systems are monitored using malware detection.
All secure communications are encrypted using SSL/TLS certificates.
USE AND DISCLOSURE OF PERSONAL INFORMATION
Personal information is used only where permitted under POPIA or where you have given consent.
Your information will never be sold, rented, or leased to third parties.
Information will not be used for purposes unrelated to those described in this policy.
Personal information may be accessed without consent only when required to:
- comply with legal obligations;
- respond to requests from authorities;
- protect our legal rights;
- protect public safety;
- respond to urgent circumstances;
- act where implied consent exists;
- comply with national legislation.
COOKIES
Cookies are small data files stored on your device that allow us to understand website usage and improve performance.
We may collect data such as IP address, location information, and browsing activity.
No personally identifiable information is stored within cookies.
You can disable cookies at any time within your browser settings.
Analytics services such as Google Analytics may be used to analyse website activity and improve functionality.
THIRD-PARTY DISCLOSURE
We do not sell or transfer personal information to third parties.
THIRD-PARTY LINKS
Our website may contain links to third-party services which operate under their own privacy policies.
COPPA
We do not intentionally collect personal information from children under the age of 13.
FAIR INFORMATION PRACTICES
If a data breach occurs we will notify affected users via email within 7 business days.
Users have the right to pursue legal action if their information is processed unlawfully.
Security measures include firewall protection, antivirus systems, and secure storage procedures.
CONTACT
For questions regarding this policy please contact:
Office: +27 87 110 1800 | info@travelconnections.co.za